Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

At Cleanique, customer satisfaction is one of our highest priorities. If you are not completely satisfied with your purchase, we're here to help. We proudly offer free returns and refunds within 30 days of receiving your order.

1. Return Eligibility

To qualify for a return:

Your request must be submitted within 30 days after delivery.
Items should be unused or only lightly used.
Products should be returned with original packaging whenever possible.
Proof of purchase or order confirmation is required.

Certain products may not qualify for returns if they have been intentionally damaged, altered, or are missing essential components.

2. How to Request a Return

To begin a return, please contact us at:

Email: support@cleanique.store

Please include:

Order number
Customer name
Reason for return
Photos if the product arrived damaged or incorrect

Our support team will provide return instructions within 1–2 business days.

3. Free Return Shipping

We provide free return shipping for eligible returns approved by our support team.

Please do not send products back before receiving return authorization.

4. Refund Process

Once your returned package has been received and inspected, we'll notify you regarding the approval of your refund.

Approved refunds are processed back to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear.